Before You Order
No, we don't have a minimum order quantity. Whether you need one item or a hundred, we're happy to accommodate your needs.
Standard Printing
6 - 10 business days.
Rush Order (+ 25%)
3 - 5 business days.
Priority (+ 50%)
1 - 2 business days.
We always try our best to get your orders done quicker than expected.
Production does not include shipping times.
Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed.
Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control.
We will always let you know by the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.
Pick up option is only offered to local addresses only.
As we operator business from our own home, time & date must be arranged prior to pick up.
Yes, absolutely! You have the option to either select products from our catalogue or bring/ship your own items for customization.
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During Your Order
We understand that circumstances may change. If you need to make any changes to your order, please contact us as soon as possible.
We'll do our best to accommodate your request, depending on the status of your order.
However, please note that if we have already started processing your order, we may not be able to make changes to the processed order.
Yes, you will receive a confirmation email once your order is ready. The email will include the shipping tracking ID or pickup instructions if you have selected "Local Pickup" option at checkout.
If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, depending on the status of your order. Please note if we have already started processing your order, we may not be able to cancel it.
Yes, we offer rush customization options for expedited orders. Please contact our customer service team to discuss your specific requirements, and we'll do our best to meet your deadlines.
After Your Order
If you receive the wrong item or if your order is misprinted, please contact us immediately.
We will work with you to resolve the issue and ensure that you receive the correct items in a timely manner.
Customer satisfaction is our top priority.
If you're not completely satisfied with the quality of the printed or embroidered items upon receipt, please contact our customer support team with detailed feedback.
We'll assess the issue and work with you to find a satisfactory resolution, whether it involves a reprint, refund, or other accommodation.
While we strive for perfection in every order, we understand that occasional imperfections may occur.
If you notice any flaws or defects in your printed or embroidered items upon arrival, please contact our customer support team immediately.
We'll assess the issue and provide a suitable resolution, whether it involves a reprint, refund, or other accommodation.
Unfortunately, once your order has entered the printing or embroidery phase, cancellation is not possible. Each product is customized with your unique design or logo, making it unsuitable for resale to other customers. We apologize for any inconvenience this may cause.
Before You Order
You can use our online Gangsheet Builder.
Or head over to our guides page and varies options including
- Canva
- Affinity
- Adobe Illustrator
- Adobe Photoshop
Monday - Friday
Transfers take 1-2 business days, usually printed and shipped the same day if order is received before 11am.
- Excludes larger volumes
Saturday & Sunday
We do offer weekend printing at a higher price and must be picked up.
To keep your DTF (Direct to Film) transfers in top condition until you're ready to use them, follow these tips:
Store in a Cool, Dry Place:
Avoid heat and humidity. Ideal temperature is 15–25°C (59–77°F).
Keep Away from Sunlight:
Direct sunlight can damage the print and adhesive.
Flat or Upright Storage:
Store transfers flat in a drawer or upright in a folder—do not fold or roll unless designed to be.
Avoid Dust and Moisture:
Use ziplock bags or airtight containers to keep them clean and dry.
No Heavy Pressure:
Don’t place heavy items on top of transfers, as this can affect the ink and adhesive.
Shelf Life:
Best used within 6 months for optimal results.
During Your Order
There is a very small window to make changes to your gangsheet once your order has been made. Please contact us so we can let you know if we can amend your order.
Yes, you will receive a confirmation email once your order is ready. The email will include the shipping tracking ID or pickup instructions if you have selected "Local Pickup" option at checkout.
If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, depending on the status of your order. Please note if we have already started processing your order, we may not be able to cancel it.
Transfers take 1-2 business days, usually printed and shipped the same day if order is received before 11am.
Orders made after this time will be printed on the following day.
After Your Order
If you receive the wrong item or if your order is misprinted, please contact us immediately.
We will work with you to resolve the issue and ensure that you receive the correct items in a timely manner.
Customer satisfaction is our top priority.
If you're not completely satisfied with the quality of the printed or embroidered items upon receipt, please contact our customer support team with detailed feedback.
We'll assess the issue and work with you to find a satisfactory resolution, whether it involves a reprint, refund, or other accommodation.
While we strive for perfection in every order, we understand that occasional imperfections may occur.
If you notice any flaws or defects in your printed or embroidered items upon arrival, please contact our customer support team immediately.
We'll assess the issue and provide a suitable resolution, whether it involves a reprint, refund, or other accommodation.
Unfortunately, once your order has entered the printing or embroidery phase, cancellation is not possible. Each product is customized with your unique design or logo, making it unsuitable for resale to other customers. We apologize for any inconvenience this may cause.
